Shipping + Returns
Thanks you for visiting and shopping at Grey and Ray. The following are the terms and conditions that constitute our shipping and return policy.
In an small effort to save the world, Grey and Ray reuses boxes and sends your objects in perfectly, imperfect packaging. We will make our best effort to process you order as quickly as possible. We offer free shipping on all orders within the United States. International flat shipping rate is $20. Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
We want to make sure our customers are completely satisfied with their purchase. If you're not satisfied with your purchase, please return the item(s) for an exchange or store credit.
Returns are accepted on any full price item, within 7 days of receipt of your order for store credit or exchange. All returns must be approved by Grey and Ray. Items must be returned in original and unused condition. All custom, special orders or items returned without all original packaging, and sale items or items specified as final sale are non-returnable. Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer. Exchanges will incur additional shipping charges. Returns are not accepted after 7 days from receipt of order at your shipping address. All sales are final.
To make a return for store credit or exchange please email us at firstname.lastname@example.org and include your order number and a list of the item(s) you are returning or exchanging in the body of the message. Do not return any product(s) until you have contacted us.
Please ship via certified US Mail, UPS or FedEx to:
Grey and Ray
3048 Nichols Canyon Rd
Los Angeles, CA 90046
Upon receipt of the shipment, we will contact you by email to confirm your store credit or exchange.